Thank you for your order. We hope you are satisfied with your purchase. However, if you are dissatisfied with your purchase for any reason, we offer a 30-day return policy. To initiate a return, please email us at info@ohsmartphone.com.

Eligibility for Return
Items must be returned in the same condition as when they were received, with all original packaging and accessories intact. Returns require a copy of the original invoice or order confirmation. Please note that the following items are not eligible for return:

• Items that have been used or opened
• Items that have not been packaged in their original packing
• Items that are no longer resellable
• Special orders or customized goods
• Items that are not faulty
• Items that do not fall under the manufacturer’s warranty
• Restocking Fee
• We may charge a restocking fee for returns, particularly if the item has been opened or used.
• The restocking fee will be clearly stated at the time of return request, and it will be deducted from the refund amount.

Return Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged or was shipped in error. We recommend using a trackable shipping service and purchasing shipping insurance, as we are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

If the item was damaged or incorrect, we will cover the return shipping costs. If the return is due to a change of mind, the customer will be responsible for the return shipping cost. To receive the shipping label, please contact us at info@ohsmartphone.com.

Refund Timeframe
Once we receive your returned item, we will verify its eligibility for return and process your refund. Refunds will be granted within 14 days of receiving the returned item. Please note that refunds will be issued using the same payment method as was used to make the purchase. Once the refund has been issued, we will notify you via email.

Refund for Shipping Costs
If you paid for shipping at the time of purchase and your item is eligible for a refund, the shipping cost will be refunded along with the item’s purchase price.

Exchanges
We offer exchanges for products. To exchange an item, please contact us at info@ohsmartphone.com.

Final Sale Items
Items marked as final sale are not eligible for return or refund.

Damaged Items
If your item arrives damaged, please contact us immediately, and we will work with you to find a solution and resolution.

International Orders
For international orders, the buyer is responsible for all customs and import costs. If a product is denied or returned due to unpaid costs, the buyer will be refunded for the goods only, not for the original shipping cost or the cost of returning the box.

Faulty Items
If the item you receive is faulty or is covered by a manufacturer’s warranty, please contact us, and we will handle the issue by refunding or exchanging the item.

Change of Mind
If you change your mind after purchase or delivery, you will be responsible for the return and any additional processing or shipping costs. We encourage you to take your time in selecting the item that best meets your requirements.

Canceling an Order
You have 24 hours (1 day) after purchasing to cancel your order. If you cancel your purchase after 24 hours, we will charge a processing fee of 10Pounds or the equivalent in your currency.

Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address: 71-75 Shelton Street Covent Garden, UK, WC2H 9JQ. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be held responsible for goods damaged or lost in return shipment.

Contact Information

For any questions or concerns about refunds or returns, please contact us at info@ohsmartphone.com or Address is 71-75 Shelton Street Covent Garden, UK, WC2H 9JQ.